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Characteristic Collection Based Calc Rule Eligibility Rules Not Working (Doc ID 2188830.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SP - Service Pack

While setting up rates, Characteristic Collection eligibility criteria was used for some of the eligibility rules as they were setting up Calc Rules. However, when using rate check, it seems like all the other eligibility rules work fine but those using Characteristic collection always return a false. Tried it in a completely up to date CC&B 2.5 SP2 environment to make sure we are not missing any patches either.

Cause

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In this Document
Symptoms
Cause
Solution
References


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