Unable To Submit Any Method From Worksheets - Method hangs and The Workflow is not Getting Triggered (Doc ID 2188887.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5.1 version, Worksheet

ACTUAL BEHAVIOR
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When attempting to run any method of the Item level, the icon showing that the method is running keeps running and it never finished.

EXPECTED BEHAVIOR
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The methods for item level should be run successfully from the worksheets.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Collaborator Workbench.
2. Open any worksheet aggregated by Item level.
3. Right click on an item member , choose methods.
4. Run the kk_test method.
5. The icon keeps running and it never finished.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run any methods on item level. Because of this, the system can not be configured for CRP.

Cause

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