SMAuto Loading Older Shifts Due To Pending Second Task Of Bundled Activity
Last updated on OCTOBER 03, 2016
Applies to:Oracle Utilities Mobile Workforce Management - Version 184.108.40.206.0 and later
Oracle Real-Time Scheduler - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
When looking at HIP files from last week, the customer sees shifts and activities dated from several months ago.
The SMAuto process (the scheduling engine) only cares about today’s and future shifts. When they are sent then they add to the data held in memory and while it doesn’t cause any performance issues (yet), the customer is concerned that old data being held in a real time scheduling engine will accumulate and lead to performance issues. There are currently approximately a dozen examples x 14 schedulers.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms