Actor Goes Offline When Archiving Using MEDIAGRID Source In Recursive Mode (-r Option) (Doc ID 2189360.1)

Last updated on OCTOBER 11, 2016

Applies to:

Oracle DIVArchive - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Error and Actor Offline when archiving using MEDIAGRID Soruce in Recursive Mode (-r option)

When the problem occurs, all the actors that attempt to try the request go into an offline state.
The issue only happens in MEDIAGRID Sources, not with FTP and CIFS Sources.

EXPECTED BEHAVIOR
-----------------------
Objects that require recursive archive option shouldn't cause an actor to drop offline.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Submit an archive request using the -r option
2.Abort will happen and actors will start going offline

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the recursive option when archiving objects. This is a standard level issue as the site is still operational on most requests.

Cause

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