Graphical Glitch On Mail Context Menu (right Click) - IE11 (Doc ID 2189447.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Convergence 3.0.1.3.0
Oracle GlassFish Server 3.1.2.14 (build 1)
--------------------------------------------

Steps to reproduce (IE11 only)

1. Choose a mail in the Mail section of Convergence
2. Right-click on chosen mail to show context menu
3. Select the "Copy to Folder" option to open a pop-up window then close it (by pressing Cancel button for example)
4. Right-click on the same mail to show context menu and don't move the mouse.

Shown result :
The last option selected is still highlighted and if the user were to select another option (like "Move to folder" for example by moving the mouse cursor directly to the next option (without passing through the other options on the list) and repeat steps 2 to 4, we would see that all previously selected options are kept highlighted.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms