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MetaSolv Solution My Service Requests Portal Query Causing High IO Disk Contention (Doc ID 2189505.1)

Last updated on AUGUST 27, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Reported Behavior 

The DBA reported the MetaSolv Solution application query below as having the highest contention / IO.



Expected Behavior

The identified query needs a solution to reduce contention / IO on the database (tuning, etc).


Recreation Steps

The query is used to display the MetaSolv Solution tbs.exe client's My Desktop > "My Service Requests" portlet information and executes at the process points listed below:

 * MetaSolv Solution client (tbs.exe) logon

 * Clicking the My Desktop link in the upper right corner of within the MetaSolv Solution client (tbs.exe)


Business Impact

Degraded performance, high contention / IO

Cause

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In this Document
Symptoms
Cause
Solution
References


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