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BOM Comparison Report Output Blank Report With French Characters (Doc ID 2189645.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.2.0 to 9.3.5.0 [Release 9.3]
Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.5.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When attempting to Export BOM Comparison Report to Excel file, the outputted Excel is blank.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


       1. Login to Web Client
       2. Go to My Settings > Preference, and make sure the language is set to "French"
       3. Create BOM item P00001 and containing attribute field: "Référence d'ordre" (word of french language contain single quotes)
       4. Release P00001 with ECO1
       5. Create ECO2 against P00001, redline BOM and release
       6. Execute BOM Comparison Report
       7. On the Output Format field, select "Excel", and Next
       8. Add item P00001 with Revision of ECO1
       9. Add item P00001 with Revision of ECO2, and Finish
      10. Open the file. See the report is blank

Cause

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In this Document
Symptoms
Cause
Solution
References

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