Shift Changes Made By Dispatcher Revert To Initial Values After Saved Because Old Shift Information Received From MDT
(Doc ID 2190196.1)
Last updated on MARCH 21, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 18.104.22.168.3 to 22.214.171.124.13 [Release 2.2]
Oracle Real-Time Scheduler - Version 126.96.36.199.3 to 188.8.131.52.13 [Release 2.2]
Information in this document applies to any platform.
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework
MDT - Mobile Data Terminals
MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
Crew Shift end times changes back to initial setting after saved
The dispatcher will extend a Crew Shift out in the morning. They will save it, then the times will revert back to the initial setting.
Crew Shift end times should not change back to initial setting after being saved
FAs are not scheduled when expected.
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