Shift Changes Made By Dispatcher Revert To Initial Values After Saved Because Old Shift Information Received From MDT (Doc ID 2190196.1)

Last updated on OCTOBER 12, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.1.3 to 2.2.0.3.13 [Release 2.2]
Oracle Real-Time Scheduler - Version 2.2.0.1.3 to 2.2.0.3.13 [Release 2.2]
Information in this document applies to any platform.

Symptoms

On : 2.2.0.1.3 version, System Wide

ACTUAL BEHAVIOR
---------------
Crew Shift end times changes back to initial setting after saved

The dispatcher will extend a Crew Shift out in the morning. They will save it, then the times will revert back to the initial setting.


EXPECTED BEHAVIOR
-----------------------
Crew Shift end times should not change back to initial setting after being saved

BUSINESS IMPACT
-----------------------
FAs are not scheduled when expected.

Changes

 

Cause

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