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Shift Changes Made By Dispatcher Revert To Initial Values After Saved Because Old Shift Information Received From MDT (Doc ID 2190196.1)

Last updated on OCTOBER 06, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.2]
Oracle Real-Time Scheduler - Version to [Release 2.2]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework
MDT - Mobile Data Terminals
MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler

On v2.

Crew Shift end times changes back to initial setting after saved

The dispatcher will extend a Crew Shift out in the morning. They will save it, then the times will revert back to the initial setting.

Crew Shift end times should not change back to initial setting after being saved

FAs are not scheduled when expected.




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