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Multiple Duplicate Emails Being Received From Alert From Primavera Portfolio Management (Doc ID 2190321.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Primavera Portfolio Management - Version 15.1.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
An email alert is triggered on a manual category value change within a workflow, sending the email notification to the configured recipients. The recipients received the email 20 times, rather than 1.

EXPECTED BEHAVIOR
-----------------------
Each recipient should only receive 1 email.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users receive duplicate emails.

Cause

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In this Document
Symptoms
Cause
Solution
References


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