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Users Receiving 'Server Error 404 - File Or Directory Not Found' Message When Opening Documents (Doc ID 2190331.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

When attempting to open a generated IStream Document (CLG) from the IStream DM Server,
the following error occurs.

ERROR
-----------------------
Server Error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm all Livelink Services are running.
2. Launch browser.
3. Navigate to item
4. Attempt to open the item.



Cause

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