My Oracle Support Banner

Unable To Save Or Preview Content In Experience Manager (Doc ID 2190665.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

Summary

After installing an Oracle Commerce 11.2 test environment, users are unable to preview, or save, or publish changes in Experience Manager.

The deployment status message (at the bottom of the page) is empty, and is not updating or showing success/failure messages after clicking "save".

Steps

The issue can be reproduced at will with the following steps:
1. Login to Experience Manager
2. Make changes or create new content
3. Attempt to preview content
4. Attempt to save content
5. See no deployment messaging
6. Check for generation files representing the saved content
7. See no generation files

Due to this issue, users cannot work in Oracle Commerce 11.2 Experience Manager

Error

03.10.2016 16:42:23.565 *ERROR* [127.0.0.1 [1475530943525] GET /ifcr/sites/discover/templates/undefined/template.xml HTTP/1.1]
com.endeca.ifcr.util.LocaleUtils Error finding localized message for key: menu.user-access.icon java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key menu.user-access.icon
at java.util.ResourceBundle.getObject(ResourceBundle.java:450)
at java.util.ResourceBundle.getObject(ResourceBundle.java:444)
at java.util.ResourceBundle.getString(ResourceBundle.java:407)
at com.endeca.ifcr.util.LocaleUtils.getString(LocaleUtils.java:75)
at com.endeca.workbench.extensibility.web.LaunchEntry.getLocalizedMenuString(LaunchEntry.java:116)

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
 Summary
 Steps
 Error
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.