My Oracle Support Banner

Account Context Menu At Premise Tree For Navigation To Control Central Displays Incorrect Person/Account (Doc ID 2190734.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

User is at Control Central Account Information for Account #1
User navigates to Premise Tree and expands Historical Service Agreements
User clicks Account Context Menu for Historical Account to navigate to Control Central Account Information for Account #2
Control Central Account Information displays with Person record for Account #1 and Account Record for Account #2

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.