Users Getting Errors when Creating Change or Disconnect Orders for Bandwidth or Virtual Circuits from the Customer Account - Summary Window

(Doc ID 2190851.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Upgrade to MSS 621.b1067

Symptoms

PROBLEM STATEMENT

Users unable to process change/disconnect orders for connections, from the Customer Account - Customer Summary window.

ERROR

Error 1 SF_COPY_SR: srsi_sr_loc:ORA-02291: integrity constraint (ASAP.FK_SR_LO_TY_SE_RE_SI) violated-parent key not found occurred attempting to copy service item
CONNECTOR Ethernet Physical-UNI 01/KQXX/157945/ /GCN / (484538) for document number 423608.

STEPS

The issue can be reproduced with the following steps:

  1. Open Customer Account (sample: 001003693)
  2. Select the Circuit/Connections link
  3. Search for the connections in the account and select one or more connections

  4. Choose Activity: Change or Disconnect and enter reason if Disco
  5. Enter Name/Last Name, Telephone Number and Organization and click Submit
  6. The error is displayed

BUSINESS IMPACT

Users unable to process change or disconnect circuit orders from Customer Account

WORKAROUND

Create independent EWO or PS R orders as suggested by Wanda, and assign the
circuits to it for the Change or Disconnect activities.
Procedure was tested in POT028 @621.b1067 and works properly.

 

Cause

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