Users Getting Errors when Creating Change or Disconnect Orders for Bandwidth or Virtual Circuits from the Customer Account - Summary Window
(Doc ID 2190851.1)
Last updated on MARCH 18, 2019
Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Upgrade to MSS 621.b1067
Users unable to process change/disconnect orders for connections, from the Customer Account - Customer Summary window.
Error 1 SF_COPY_SR: srsi_sr_loc:ORA-02291: integrity constraint (ASAP.FK_SR_LO_TY_SE_RE_SI) violated-parent key not found occurred attempting to copy service item
CONNECTOR Ethernet Physical-UNI 01/XX/0000/ /XXX/
The issue can be reproduced with the following steps:
1. Open Customer Account
2. Select the Circuit/Connections link
3. Search for the connections in the account and select one or more connections
4. Choose Activity: Change or Disconnect and enter reason if Disco
5. Enter Name/Last Name, Telephone Number and Organization and click Submit
6. The error is displayed
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