Users Getting Errors when Creating Change or Disconnect Orders for Bandwidth or Virtual Circuits from the Customer Account - Summary Window (Doc ID 2190851.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Upgrade to MSS 621.b1067

Symptoms

PROBLEM STATEMENT

Users unable to process change/disconnect orders for connections, from the Customer Account - Customer Summary window.

ERROR

Error 1 SF_COPY_SR: srsi_sr_loc:ORA-02291: integrity constraint (ASAP.FK_SR_LO_TY_SE_RE_SI) violated-parent key not found occurred attempting to copy service item
CONNECTOR Ethernet Physical-UNI 01/KQXX/157945/ /GCN / (484538) for document number 423608.

Cause

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