Project Publication Getting Stuck in Pending After Database Connection Reset Occurred (Doc ID 2190986.1)

Last updated on DECEMBER 12, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 to 15.2.11.0 [Release 15.2]
Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 to 15.2.11.0 [Release 15.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Projects are not publishing and show as "Running" for days.

EXPECTED BEHAVIOR
-----------------------
Jobs publish very frequently according to the interval publication settings.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Review the "Last Published On" value in the project table
  2. Review the "Job Status" window to show jobs still "Running"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish new/changed project data.

Changes

 

Cause

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