iConnect Screen freezes due to Java Script Error On Shortkeysinit.js File (Doc ID 2191409.1)

Last updated on MAY 03, 2017

Applies to:

Oracle Knowledge - Version 8.5 and later
Information in this document applies to any platform.

Symptoms

While Opening the iConnect link from Siebel Application, iConnect application clocks/ freezes down with a JavaScript Error in Shortkeysinit.js File

The Specific error can be viewed on the Console of the web browser, by doing a F12 "Unable to getProperty 'btnLinkAnswers' of undefined or Null Reference"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms