Cancelled Billable Charges Are Getting Re-billed During Bill Freeze. (Doc ID 2191629.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, BI - Billing

ACTUAL BEHAVIOR
---------------
Billable charges that are cancelled are re-billed during bill freeze.

During June billing it caused hundreds of merchants to be billed incorrectly.

 

EXPECTED BEHAVIOR
-----------------------
Cancelled Billable charges should not be re-billied during Bill freeze.

STEPS
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The issue can be reproduced at will with the following steps:

1.Have a billable charge (created out of TFM or regular On Demand billing).
2.Run trial and it gets billed – Bill segment is created. (trial billing is running jobs PNDBL, BLGEN and BLPPR while the checkbox on bill cycle is not checked for the month).
3.Now delete the bill segment. (this is a normal business process and happen as part of the trial bill review).
4.Cancel the billable charge. (corresponding to the bill segments in step 3, done via UI by the users).
5.Run freeze. (done by checking the checkbox on bill cycle and then running BLGEN followed by BLPPR).
6.The bill segment for that billable charge should not get re-created. (during freeze system is re-creating the bill segments even for the billable charges that are canceled, this used to work correctly in 2.3.0.0 and was adopted on Oracle's recommendation).





Changes

 

Cause

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