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CC&B Referral History Type Error On Write Off Event Completion (Doc ID 2191744.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SP - Service Point

After upgrading to  CCB 2.3.1 SP 10,  A To Do error is generated with message “Referral History Type is missing. (10, 20601)” when trying to complete the Write Off Event Type “Write Off using Distrib Codes”. The Write Off Event remains in Pending status. (The same event completed without error in CCB 2.3.1 SP 1.)

Changes

 upgrading from ccb 2.3.1 SP1 to ccb 2.3.1 sp10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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