"getDeviceBranchFailed" Error When Attempting to Open Right-Click Context Menu on Non-Electrical Device in NMS Viewer (Doc ID 2193093.1)

Last updated on OCTOBER 13, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Oracle Utilities Network Management System - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Information in this document applies to any platform.

Symptoms

On : 1.12.0.3 version, NMS Viewer

When right-clicking on a non-electrical object (such as a pole) in the viewer, instead of the context menu appearing, this error appears:

"There was an internal error: getDeviceBranchFailed {2}"


And this error appears in the console log:

2016-10-12 08:25:44,250 [pool-2-thread-13] ERROR
com.splwg.oms.jbot.adapter.JDialogAdapter:
java.lang.reflect.UndeclaredThrowableException
  at com.sun.proxy.$Proxy13.getDeviceBranch(Unknown Source)
  at
com.splwg.oms.client.util.DeviceDataCache.getDeviceBranch(DeviceDataCache.java:105)
  at
com.splwg.oms.client.control.ControlDataStore.setHasConditionFlags(ControlDataStore.java:911)





The issue can be reproduced at will with the following steps:
1. Start a viewer.
2. Search for any pole ( POLE-194134 )
3. Right click on it.
4. Observe the error

Cause

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