MSS is Supp Cancelling a DD Completed Order when Disassociating the Child from the Parent Order in the Service Request Hierarchy. (Doc ID 2194139.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

CURRENT BEHAVIOR

Users are able to Supp Cancel a DD completed order.

Problem detected in MSS 621.804.b3

EXPECTED BEHAVIOR

You should never be able to Cancel a DD completed order.

STEPS

The issue can be reproduced at will with the following steps:

1. Create a PSR order and assign a prov plan that has tasks after the DD plan.

2. Create another order and make it a child of the PSR, assign tasks.

3. DD complete the the Parent PSR.

4. Open up the Service request hierarchy and select the child order.

5. Chose to disassociated the child from the parent.

6. MSS will ask if you want to Supp Cancel the parent order, say yes.

7. Now you've supp cancelled a DD completed order that has circuits attached.

Cause

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