Shut Down of Instantis EnterpriseTrack Environment - Intermittent

(Doc ID 2194608.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Instantis EnterpriseTrack - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Instantis EnterpriseTrack 16.1.0.0 environment ONLY

When attempting to access Instantis EnterpriseTrack the system locks up and errors are displayed in log files the following errors can possibly occur:


WebLogicServer File:

instantis.dbm.DBConnectionPool.waitForFreeConnection
instantis.dbm.DBConnectionPool.getConnectionFromFreePool
instantis.dbm.DBConnectionPool.getDBConnection
instantis.dbm.DBConnectionPool.getDBConnection
instantis.callout.REP.getConnectionWillBeDisposed
instantis.callout.REP.checkIfSchemaExists

InstantisTrace File:

Hundreds of accounts of message:WARNING: {< Access to cache, but resource cache not registered as resource (and presumably retry not enabled)


ViewDebugLog File:

VDB --- :dbm.DBConnectionPool:AUDIT

VDB -- 'weblogic.kernel.Default (self-tuning)':dbm.DBConnectionPool:AUDIT: {< Waiting for a free connection:
WARNING: {< Access to cache, but resource cache not registered as resource (and presumably retry not enabled)
VDB -- multiple occurrences of " Status = Obtaining session lock "

The issue can be reproduced at will with the following steps:


1. Access Instantis EnterpriseTrack
2. Work in the product as normal
3. system locks up

NOTE: For analysis of the files, you can upload to an SR from the environment wit the issue.  Files needed:

ViewDebuglog: To create review KM Article: SRDC: How To Create A ViewDebugLog in instantis EnterpriseTrack (Doc ID 1552938.1)

Instantis Trace File: To locate navigate to the domain of the environment and collect the instantistrace log.  Please reduce the information where issue started (by date) before uploading to an SR.

Changes

  1. Recent upgrade / Install of SiteWand to Version 16.1.0.0
  2. Recent upgrade / Install of Instantis EnterpriseTrack to version 16.1.0.0 possibly with higher patchsets
  3. Enabling of Feature Setting "Manage reporting data model"

Cause

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