Users Receiving 'An Exception Occurred in the Script' Dialog Box When Accessing the Enterprise Workspace (Doc ID 2195391.1)

Last updated on OCTOBER 21, 2016

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

When attempting to access the Enterprise Workspace
the following error occurs.

ERROR
-----------------------
An exception occurred in the script.
Error name: TypeError
Error description: Unable to get property 'length' of undefined or null reference
Error number: -2146823281
Error message: Unable to get property 'length' of undefined or null reference
Details: Issue occured in browsecoretable.js/addPagingFooter. An issue has occured in creating the page footer.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm all Livelink Services are running.
2. Launch browser.
3. Navigate to the Enterprise Workspace.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
After upgrade from Production environment from Windows 2003 to 2008.

Cause

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