Error Trying to Connect to MDEX When Saving in Experience Manager: Last Attempt to Publish Failed

(Doc ID 2195401.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 3.1.2 version, Experience Manager for Developers (or Rule Manager)

Business users see an error while trying to save changes in Experience Manager.

ERROR
-----------------------
Error: Last attempt to publish to the MDEX Engine failed at <DATE>

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On the affected environment, login to Experience Manager
2. Attempt to make changes to content in Experience Manager
3. Click the "Save" button, to save the changes made in (2)
4. Near the bottom of the page, see the reported error, in red

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new or edit existing experience manager content triggers.

Cause

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