DM Server Service Does Not Start

(Doc ID 2195439.1)

Last updated on OCTOBER 28, 2016

Applies to:

Skywire Documanage - Version 6.6.1 and later
Information in this document applies to any platform.


The Documanage Server Service does not start.

With a new installation on a test server, receive the following error:

10/18/16 17:34:05.687 [0xdd8] - [***] - SQLDriverConnect failed to connect (ODBCDatabaseConnection @ 013BDA20 [EZPOWER]
10/18/16 17:34:05.687 [0xdd8] - [***] - [EZPOWER] Call to CONNECT returned SQL_ERROR
10/18/16 17:34:05.687 [0xdd8] - [***] - (IM002, 0) [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified
10/18/16 17:34:05.687 [0xdd8] - [***] - (2001) "Database Error" thrown by void __thiscall ODBCDatabaseConnection::ConnectHDBC(void)(.\ODBCDatabaseConnection.cpp:399) logged by int __thiscall CPOServerApp::ConfigureDB(void)(.\poserver.cpp:1364)
10/18/16 17:34:05.687 [0xdd8] - [***] - Error verifying database schema version
10/18/16 17:34:05.687 [0xdd8] - [****] - This server has been disabled due to an error during start up, please see the logfile for details!




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