Demantra Worksheet Fails to Open With "Error while running Worksheets Window..." (Doc ID 2195625.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.0.1 and later
Information in this document applies to any platform.

Symptoms

Using Oracle Demantra Demand Management / Worksheets
When attempting to open a worksheet, 
the worksheet fails to open and
the following error occurs:

ERROR
-----------------------
Error while running Worksheets Window Liveconnect call for Applet ID # is not installed in this JVM instance.'
or
Error while running Worksheets Window undefined

-- Steps To Reproduce:

Customer states the issue can be reproduced at will at customer site with the following steps:
1. Log in to the Collaborator Workbench
2. Select a worksheet to open it
3. Observe the noted error.

Cause

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