Account Switching In Dashboard Context
(Doc ID 2195963.1)
Last updated on MARCH 19, 2019
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and laterInformation in this document applies to any platform.
Goal
On : 2.4.0.3.0 version, CI - Customer Information
Account id is changing in context. One has created a custom zone to display customer contacts of the persons linked to account adding account id as characteristics to customer contact and added to control central account information portal.
If account has two person, one person is owner(P1) and another is tenant(P2), and owner(P1) is linked to other few accounts with relationship owner.
When one opens control central account information with tenant person and click on owner person customer contact, it is refreshing with owner person with Other account Id(owners another account Id).
Is this standard behavior?
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Goal |
| Solution |
| References |