Account Switching In Dashboard Context (Doc ID 2195963.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Goal

On :  2.4.0.3.0 version, CI - Customer Information

Account id is changing in context. One has created a custom zone to display customer contacts of the persons linked to account adding account id as characteristics to customer contact  and added to control central account information portal.

If account has two person, one person is owner(P1) and another is tenant(P2), and owner(P1) is linked to other few accounts with relationship owner.
When one opens control central account information with tenant person and click on owner person customer contact, it is refreshing with owner person with Other account Id(owners another account Id).

Is this standard behavior?

Solution

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