View Menu Greyed out in Customer Center Event Browser (Doc ID 2196027.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.13.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.13.0 version, Customer Center

ACTUAL BEHAVIOR
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The event browser View menu were enabled only after searching for events.

EXPECTED BEHAVIOR
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All options on the View menu should be enabled for a given event.

STEPS
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The issue can be reproduced at will with the following steps:
1. search for and open an account (with 10 or fewer events associate with this account) in Customer Center
2. click Edit -> Event Browser
3. click Search
4. select an event in the list
5. click the View menu
At this point, all options within the View menu were greyed out and could not be selected.



Changes

 

Cause

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