References Fields Disabled for Credit Note Documents

(Doc ID 2196310.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Retail Invoice Matching - Version 15.0 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


When creating a credit note document, users are not able to add the reference values for the match process for the credit note with its request.


Steps to Recreate:


  1. Go to Document Maintenance -> Create Document.
  2. Select Credit Note as type of new document.
  3. Create the credit note header.
  4. Click Save and Continue.
  5. The fields under the Credit Note Match Keys info are disabled.

Cause

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