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'Service lookup failed. User: Administrator, failed to be authenticated' Error Occurs When Approving a Price Change in Clustered Environment (Doc ID 2196401.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle Retail Price Management - Version 14.1.2 and later
Information in this document applies to any platform.


In Retail Price Management (RPM) 14.1.x, price changes/clearances are not getting approved in a clustered environment.  The following error occurs:

ERROR ([ACTIVE] ExecuteThread: '10' for queue: 'weblogic.kernel.Default (self-tuning)') [RibTransactionManager] RIB Message Payloads under Transaction ID 1879 not published due to class com.retek.platform.exception.RetekUnknownSystemException: oracle.retail.integration.framework.common.service.exception.ServiceCreationException: Service lookup failed.
  exception id: 1476788872226
javax.naming.AuthenticationException [Root exception is java.lang.SecurityException: User: Administrator, failed to be authenticated.]



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