Some Messages Not Translated In French in CCB v.2.4.0.3.0

(Doc ID 2197495.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.3.0 version, TR - Translation

ACTUAL BEHAVIOR
---------------
Some messages are not translated in french in the table CI_MSG_L.

EXPECTED BEHAVIOR
-----------------------
All messages should be translated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the following SQL:
select * from ci_msg_l a where a.message_nbr = '13741';
The column MESSAGE_TEXT and DESCRLONG of this message (where LANGUAGE_CD is equal to ‘FRA’) are: “Previous bill segment %1 contains a read for a meter that was removed prior to the bill segment read end date.” – “Previous bill segment should be cancelled or re-billed.”

2. Here a list of standard message which is not translated in French:

Message_nbr : 11026 |message_cat_nbr : 11120
Message_nbr : 11114 | message_cat_nbr : 31524
Message_nbr : 11109 | message_cat_nbr : 11266
Message_nbr : 11108 | message_cat_nbr : 76025
Message_nbr : 11104 | message_cat_nbr : 81926
Message_nbr : 11102 | message_cat_nbr : 10435
Message_nbr : 11019 | message_cat_nbr : 11064
Message_nbr : 29 | message_cat_nbr : 18008
Message_nbr : 10 | message_cat_nbr : 14104
Message_nbr : 6 | message_cat_nbr : 26000
Message_nbr : 6 | message_cat_nbr : 24301
Message_nbr : 6 | message_cat_nbr : 20614
Message_nbr : 6 | message_cat_nbr : 13742
Message_nbr : 6 | message_cat_nbr : 13741
Message_nbr : 6 | message_cat_nbr : 13740
Message_nbr : 6 | message_cat_nbr : 13741
Message_nbr : 3 | message_cat_nbr : 36411
Message_nbr : 3 | message_cat_nbr : 36304

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Mixed language messages create confusion among users.

Cause

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