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Cannot Delete a Layaway Transaction Tendered Originally With Purchase Order (Doc ID 2197965.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Unexpected exception error occurs when deleting a layaway transaction originally tendered with Purchase Order.

Steps to Reproduce:

1. Create a layaway transaction and tender with Purchase Order.
2. From the Sell Item screen, select Transaction/F5 > Layaway/F6 > Find/F3 > Customer/F3.
3. Enter the customer ID from Step 1 and press Next/Enter.
4. Select the layaway number from Step 1 and select Delete/F4.
5. Enter the required information to delete the transaction.
6. An 'Unexpected exception' error occurs during the deletion process, after pressing Next/Enter from the Refund Detail screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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