Cannot Delete a Layaway Transaction Tendered Originally With Purchase Order (Doc ID 2197965.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Unexpected exception error occurs when deleting a layaway transaction originally tendered with Purchase Order.

Steps to Reproduce:

1. Create a layaway transaction and tender with Purchase Order.
2. From the Sell Item screen, select Transaction/F5 > Layaway/F6 > Find/F3 > Customer/F3.
3. Enter the customer ID from Step 1 and press Next/Enter.
4. Select the layaway number from Step 1 and select Delete/F4.
5. Enter the required information to delete the transaction.
6. An 'Unexpected exception' error occurs during the deletion process, after pressing Next/Enter from the Refund Detail screen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms