Knowledge Advanced (OK) Add-in Not Coming Up In RightNow Console (Doc ID 2198389.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

When clicking the Knowledge Advanced button there is an error and the knowledge advanced function cannot be used.

The following error is thrown in the Rightnow agent desktop logs:

 

Changes

 When profiles are being updated or workspaces are being changed, this may be missed.

Cause

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