How to work with the Oracle Knowledge Support Team and the RightNow Support Team

(Doc ID 2198394.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.


The Oracle Service Cloud (RightNow) Support group and the Oracle Knowledge Support group use two different support systems.  Oracle Knowledge is on the Oracle MOS SR system and RightNow uses the


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