My Oracle Support Banner

How to work with the Oracle Knowledge Support Team and the RightNow Support Team (Doc ID 2198394.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Goal

The Oracle Service Cloud (RightNow) Support group and the Oracle Knowledge Support group use two different support systems.  Oracle Knowledge is on the Oracle MOS SR system and RightNow uses the https://cx.rightnow.com/app/mysupport/ask/group/techsupport.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.