Convergence Notifications Do Not Work When Emails go to Folders (Doc ID 2198476.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms


Convergence doesn't notice and notify new emails going to folders that are different from the one which is actually "selected". Consequently, the sound notification mechanism is not triggered when emails arrive in a different folder, instead of the selected one.

Cause

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