After PS16 Installation Cancellation is Rated Using Wrong Tier
(Doc ID 2199021.1)
Last updated on MARCH 26, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.16.0 version, Rating
After PS16 installation, cancellation is rated using wrong tier. Rating engine picks up different tier in cancellation other than the one in purchasing.
STEPS
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1. Configure a deal and a product using loadpricelist or pricing center
a. The product has 3 tiers based on non-currency resource (100095) quantity.
b. The tiers are:
i. 0 - 1 charge $10
ii. 1 - 2 charge $20
iii. 2 - 3 charge $30
2. Call PCM_OP_BILL_DEBIT to set the non-currency resource (counter) to 2
3. Create account on any plan
4. Purchase the test_tier deal configured in step 1
5. Cancel the deal
ACTUAL BEHAVIOR
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1. Step #4 creates cycle forward event with $30 (3rd tier got applied)
2. Step #5 creates cycle forward event with charge $ -20 (2nd tier got applied)
EXPECTED BEHAVIOR
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1. Step #4 should create cycle forward event with $30 (3rd tier got applied)
2. Step #5 should create cycle forward event with charge $ -30 (3rd tier got applied)
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |