After PS16 Installation Cancellation is Rated Using Wrong Tier (Doc ID 2199021.1)

Last updated on MARCH 26, 2019

Applies to:

Symptoms

On : 7.5.0.16.0 version, Rating

After PS16 installation, cancellation is rated using wrong tier. Rating engine picks up different tier in cancellation other than the one in purchasing.

STEPS
---------
1. Configure a deal and a product using loadpricelist or pricing center
    a. The product has 3 tiers based on non-currency resource (100095) quantity.
    b. The tiers are:
        i. 0 - 1  charge $10
        ii. 1 - 2  charge $20
        iii. 2 - 3  charge $30
2. Call PCM_OP_BILL_DEBIT to set the non-currency resource (counter) to 2

3. Create account on any plan
4. Purchase the test_tier deal configured in step 1
5. Cancel the deal

ACTUAL BEHAVIOR
-----------------------
1. Step #4 creates cycle forward event with $30 (3rd tier got applied)
2. Step #5 creates cycle forward event with charge $ -20 (2nd tier got applied)

EXPECTED BEHAVIOR
---------------------------
1. Step #4 should create cycle forward event with $30 (3rd tier got applied)
2. Step #5 should create cycle forward event with charge $ -30 (3rd tier got applied)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.