VADEBTSETOFF Case - Product

(Doc ID 2199181.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.5.0.1.0 version, CM - Customer Modification

ACTUAL BEHAVIOR  
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When transitioning the VADEBTSETOFF case from Certification Sent status (Interim) to Paid Status (Final) the system just navigates to the Control Central page and then the Case record was still in Certification Sent Status.

Looking at the Case Type Configuration for VADEBTSETOFF, the Certification Sent status just has an auto transition algorithm (that basically transitions the case after X hours, from base alg type CSAT-STAT), meaning no enter processing algorithms are plugged in on this status. On the Paid status, there are no algorithms plugged in as well.

Is there an issue with the base page/row maintenance for the Case object?

Steps to replicate
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1.Chose a case of VADEBTSETOFF type in Case page
2.Click on “Debt Paid” action button,
3. The screen goes directly to Control Central without changing the status on the case.

Changes

 

Cause

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