V16.1 Project/Shell EMail Mailbox Functionality Does Not Work: Background Job(s) Has a Trigger_state in Status ACQUIRED (Doc ID 2199435.1)

Last updated on JANUARY 03, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.1.0.0 to 16.1.0.0 [Release 16.1]
Primavera Unifier - Version 16.1.0.0 to 16.1.0.0 [Release 16.1]
Information in this document applies to any platform.

Symptoms

On Unifier : version 16.1.0.0 through 16.1.6.1

Expected Result: Functionality for Project/Shell Mailbox should be working, e.g., receipt of mail packages going out of and into Unifier.

Actual Result: Project/Shell Mailbox is not working

Cause

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