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Refund Request Payment Event Creating Adjustments Under Wrong Contract (Doc ID 2199472.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.4.0.1.0 against FW 4.2.0.3 version, PY - Payment:

Refund Request – Payment Event Level creating Adjustments under wrong contract  

Facing issues in Production with Refund Request for the following scenario -

• Consider a Payment that goes on General Suspense for $1000
• Transfer the Payment Event to Customer ABC
• Make the Payment $500 to an invoice, $500 applied on Excess Credit Contract for Customer ABC
• Customer ABC asks for a Refund of $500 sitting on Excess Credit
• Create a Refund Request on Customer ABC
• Add the Payment Event Level Refund (This works fine if at a lower level $500 Payment was selected for Refund)
• Once you process this request, the $500 adjustment is created against the General Suspense contract instead of the Excess Credit contract for Customer ABC.

EXPECTED BEHAVIOR
-------------------------------------
Refund Adjustment should get created against the correct Contract.

BUSINESS IMPACT
--------------------------------
Impact: Wrong Customer Balance, Wrong Transaction under General Suspense, Impact on downstream financial systems.

Cause

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In this Document
Symptoms
Cause
Solution
References


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