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Users Receiving 'Server is too Busy Processing Other Requests' When Open Documents From IStream DM Server (Doc ID 2199965.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

When attempting to open documents from the IStream DM Server,
the following error occurs.

ERROR
-----------------------
Server is too busy processing other requests.
Please try again. If the problem persists, contact your Livelink administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm all Livelink Services are running.
2. Launch browser.
3. Navigate to item
4. Attempt to open the item.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
After upgrade from Production environment from Windows 2003 to 2008.

Cause

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