Users Receiving 'Server is too Busy Processing Other Requests' When Open Documents From IStream DM Server

(Doc ID 2199965.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.


On : 6.3.0 version, IStream Document Manager

When attempting to open documents from the IStream DM Server,
the following error occurs.

Server is too busy processing other requests.
Please try again. If the problem persists, contact your Livelink administrator.

The issue can be reproduced at will with the following steps:
1. Confirm all Livelink Services are running.
2. Launch browser.
3. Navigate to item
4. Attempt to open the item.

The issue has the following business impact:
After upgrade from Production environment from Windows 2003 to 2008.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms