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In HH, Users Are Able To Dispatch The Return With No Quantity (Doc ID 2200177.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.3 and later
Information in this document applies to any platform.

Symptoms

 In HandHeld(HH) device, users are able to dispatch the return with no quantity.

Steps To Recreate: 

  1. Login to SIM HH with your credentials and select the store. Below screen is shown. Select option 1.
  2. Select Option 4 for Returns.
  3. Select Option 1 to Create Return.
  4. Select 1-Warehouse.
  5. Select 1-5 SHD DC since we have selected a China store with default warehouse 10005.
  6. Input any authorization number say 9.
  7. Select Option 1 - None.
  8. Select 1-Available.
  9. Enter SKU and Enter. Select Reason Code 1-Overstock. Press Esc without entering qty.
  10. Press Shift+8.
  11. Select 1 - Add/Edit Item and enter item.
  12. Select Overstock as reason code.
  13. Select 1 - Yes.
  14. Enter quantity.
  15. Click Dispatch Later.
  16. Click Dispatch Now and Select Yes.
  17. Dispatched.

Changes

 

Cause

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