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MCP Is Allowing Lower Case Characters Not Accepted By CCB (Doc ID 2200360.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.6 to 2.3.0.0.0 [Release 2.1 to 2.3]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
MCP - Mobile Communication Platform
MWM - Oracle Utilities Mobile Workforce Management
OUAF/FW - Oracle Utilities Framework

MCP Allows lower case characters when CC&B only allows upper case characters. This is causing CC&B to throw negative acknowledgments when entering information such as the meter badge number in lower case.

EXPECTED BEHAVIOR
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MCP should only allow upper case if that is the logic in CCB

Changes

Cause

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