My Oracle Support Banner

Base Populating Premise ID On Customer Contact When There Is No Premise (Doc ID 2200472.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework

CCB 2.5.0.2:

- Create Person and Account, do not start service (i.e. link to a Premise)
- Navigate to Control Central > Account Information
- Use Account context menu in Customer Information zone to add Customer Contact
- Note that Customer Contact page defaults with correct Person and Account ID, but Premise ID is also defaulted to Account ID

- If you use the Account context menu in the Current Context zone, the defaulting of IDs is correct when adding a CC (i.e. the Premise ID remains blank)

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.