Base Populating Premise ID On Customer Contact When There Is No Premise

(Doc ID 2200472.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

CCB 2.5.0.2:

- Create Person and Account, do not start service (i.e. link to a Premise)
- Navigate to Control Central > Account Information
- Use Account context menu in Customer Information zone to add Customer Contact
- Note that Customer Contact page defaults with correct Person and Account ID, but Premise ID is also defaulted to Account ID

- If you use the Account context menu in the Current Context zone, the defaulting of IDs is correct when adding a CC (i.e. the Premise ID remains blank)

Cause

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