Base Populating Premise ID On Customer Contact When There Is No Premise
(Doc ID 2200472.1)
Last updated on SEPTEMBER 30, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]Oracle Utilities Framework - Version 4.2.0.3.0 to 4.3.0.2.0 [Release 4.2 to 4.3]
Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework
CCB 2.5.0.2:
- Create Person and Account, do not start service (i.e. link to a Premise)
- Navigate to Control Central > Account Information
- Use Account context menu in Customer Information zone to add Customer Contact
- Note that Customer Contact page defaults with correct Person and Account ID, but Premise ID is also defaulted to Account ID
- If you use the Account context menu in the Current Context zone, the defaulting of IDs is correct when adding a CC (i.e. the Premise ID remains blank)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |