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Base Populating Premise ID On Customer Contact When There Is No Premise (Doc ID 2200472.1)

Last updated on SEPTEMBER 30, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.5]
Oracle Utilities Framework - Version to [Release 4.2 to 4.3]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework


- Create Person and Account, do not start service (i.e. link to a Premise)
- Navigate to Control Central > Account Information
- Use Account context menu in Customer Information zone to add Customer Contact
- Note that Customer Contact page defaults with correct Person and Account ID, but Premise ID is also defaulted to Account ID

- If you use the Account context menu in the Current Context zone, the defaulting of IDs is correct when adding a CC (i.e. the Premise ID remains blank)



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