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Response Code 1028 - Request envelope could not be identified (Doc ID 2200544.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
MDM - Oracle Utilities Meter Data Management
XAI - XML Application Integration
XSL - eXtensible Stylesheet Language
HTTP - HyperText Transfer Protocol
XML - eXtensible Markup Language
SOAP - Simple Object Access Protocol

When sending a soap request from mdm to ccb, you may notice in the log, that MDM server returns an HTTP 500 error with Client error info Response Code 1028 - Request envelope could not be identified.   Below are snippets from the log with messages that may be seen:

===========
mdm_xai.trc
===========
****Error At: [.............] XML length:22004 Error Number:1028
Request envelope could not be identified.

 

=====================
ccb_spl_service.log:
====================
SYSUSER - 345648-2705-1 2016-10-31 09:45:38,030 [[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (messaging.impl.RealtimeHTTPSender) HTTP status code (500) was returned. <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope//">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Client</faultcode>
<faultstring>Client Error</faultstring>
<detail>
<ouaf:Fault xmlns:ouaf="http://ouaf.oracle.com/">
<ResponseStatus>F</ResponseStatus>
<ResponseCode>1028</ResponseCode>
<ResponseText>Request envelope could not be identified.</ResponseText>
</ouaf:Fault>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

SYSUSER - 345648-2705-1 2016-10-31 09:45:38,063 [[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (domain.integration.RealtimeOutboundMessage) Problems invoking sender : HTTP status code (500) was returned..
java.io.IOException: HTTP status code (500) was returned.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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