IP Address Is Displaying Instead of Hostname While Generating Reports (Doc ID 2200697.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Retail Back Office - Version 13.2 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Back Office (ORBO) 13.2, the IP Address is displaying instead of the host name while generating report "Flash Sales" when trying to drill down by pressing the link of the "Store Name".


Steps to Reproduce:

  1. Log in to Back Office.
  2. Navigate to Reports -> Sales -> Flash Sales with Today's Flash Sales Report.  At store name there is a link to drill down respective report.
  3. Press on the drill down link from "Store Name".
  4. Notice that the URL is changed from host name to IP address, and the error "This page can't be displayed" is shown.

Cause

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