Cancellation of Payment Leading to Orphaned Adjustments (Doc ID 2200749.1)

Last updated on NOVEMBER 11, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.4.0.1.0 version against FW 4.2.0.3, PY - Payment:

Cancellation of Payment leading to Orphaned Adjustments

ACTUAL BEHAVIOR  
---------------------------------
When there is a match event that consists of a Bill Segment, Payment, Non-Revenue Adjustment and if the payment gets cancelled due to some reason (Ex. Returned payment from bank), the match event is removed leading to Adjustment FT becoming orphaned.

EXPECTED BEHAVIOR
-----------------------
The Adjustment should have been still under the match event with Bill Segment.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Bill with one Bill Segment
2. Make partial bill payment. Payment Event and FT created accordingly.
3. Remaining bill balance is written off. Write Off Adjustment and FT
4. Note Match Event with Payment, Write Off Adjustment, and Bill Segment
5. Payment is cancelled
6. Note that Payment Segment FT and Payment Segment Cancellation FT are matched:
- Original Match Event is cancelled
- Write Off Adjustment FT becomes Orphaned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is affecting bill and account balances and is impacting downstream systems.

Changes

 

Cause

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