Tapes Inserted in the Library Not Showing in DIVArchive Control GUI (Doc ID 2200981.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle DIVArchive - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Tapes were inserted into the library, and are not visible in the tapes list via DIVArchive Control GUI or Configuration Utility

EXPECTED BEHAVIOR
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Tapes should be visable in DIVArchive after insertion.

STEPS
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The issue can be reproduced at will with the following steps:
1. Insert tapes into the Library

2. Attempt to view newly inserted tapes under the tapes tab 

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see new tapes inserted on the DIVArchive side.  Maybe impacting to production if the site is out of tapes for the groups, but not necessarily a production stopper.

Cause

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