Work Queue Manager Window Should Display the Revised Due Date for the DD task (Doc ID 2201554.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

ENHANCEMENT REQUEST

Users need to have quick access to the Revised Due Date for the DD task.

During provisioning, many times, due to internal causes, the due date for the order (i.e. the Due Date for the DD task) is changed.

But, as this change was internal, requirement is to keep the original or supplemented due date of the order,
but have means to display the new Revised Due Date of the DD task, in the WQM - Work Queue Manager window.

The CDDD (WQM column cdesired_due_date) cannot be used for this purpose on orders where we have internally changed the DD.

JUSTIFICATION

When users need to make changes in the task completion dates due to internal reasons, they would like to keep the Original or Supplemented Due Date of the
order (WQM variable cdesired_due_date - cddd), because the change was internal.
But, for business needs they need the new Revised Due Date to keep track of their work.

Currently it takes longer clicks to open the Task Maintenance window for each task in the queue to see the real due date (i.e. the Revised Due Date for the DD task).

 

Solution

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