Tape Device Is Out Of Order... (Doc ID 2201777.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle DIVArchive - Version 7.1 to 7.4 [Release 7.1 to 7.4]
Information in this document applies to any platform.

Symptoms

On : 7.1 version, 

When attempting to use a specific tape drive,
the following error occurs

ERROR
-----------------------
- Error while opening a drive handle
- Actor is not connected to drive with this serial number [XXXXXXXX].



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Any restore or copy using this drive shows the issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, restore or copy requests are much longer to get completed

Cause

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