My Oracle Support Banner

Convergence - Messages Tab Showing Blank Page Although Messages Exist in the User's Mailbox (Doc ID 2202110.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Consider an Oracle Communications Convergence setup with version 3.0.0.3

A user successfully logs into Convergence, but is only able to access the 'Address Book' and 'Options' tabs. Although the Messages tab shows the number of messages, for example 'Messages (123)', upon clicking the tab, only a blank screen is seen. Also, no error is observed on the screen.

Upon checking the iwc.log file on the Convergence server, the following warning was observed:

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.