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Convergence - Messages Tab Showing Blank Page Although Messages Exist in the User's Mailbox (Doc ID 2202110.1)

Last updated on NOVEMBER 11, 2016

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Consider an Oracle Communications Convergence setup with version 3.0.0.3

A user successfully logs into Convergence, but is only able to access the 'Address Book' and 'Options' tabs. Although the Messages tab shows the number of messages, for example 'Messages (123)', upon clicking the tab, only a blank screen is seen. Also, no error is observed on the screen.

Upon checking the iwc.log file on the Convergence server, the following warning was observed:

AUTH: WARN from com.sun.comms.client.security.auth.CommsUserInitContext  Thread http-thread-pool-443(10) ipaddress=xx.xx.xx.xx sessionid= at 2016-11-03 12:31:58,041 - Unable to update user cache with default attribute values due to netscape.ldap.LDAPException: error result (20); Failed to follow referral to ldap://<hostname>:389 err code 20

Cause

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In this Document
Symptoms
Cause
Solution


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