ECE Customer Updater Is Failing While Loading Customer Data
(Doc ID 2202112.1)
Last updated on AUGUST 30, 2020
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 7.5.0]
Oracle Communications BRM - Elastic Charging Engine - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 11.3.0]
Information in this document applies to any platform.
ECE customerUpdater is not starting because of having product cycle End_t less then Start_t. These dates get updated at BRM during product cancellation. Before canceling product, cycle start was set as a future date (365 days) and end was null.
ECE customerUpdater should start properly or cycle start_t should be corrected while canceling the product.
The issue can be reproduced at will with the following steps:
I ) Configure the stack with 2 phase billing
Step 1 - SyncCustomer - Create account in BRM
Step 2 - Initiate Billing - Create service, use MODIFY_CUSTOMER BRM opcode, and purchase products/discounts
with start date = Virtual_time + 365 days
Step 3 - Fulfill Billing - Call SET_PRODINFO and SET_DISCOUNTINFO to set the product and discount validity
to Order completion date Or Calls Cancel Product for undo scenarios
II) Create Customer
- SyncCustomer task completed
III) Create Order to purchases a promotion (Service + product) with due date as 5 days from current date
- InitiateBilling task completed i.e. Service created, products purchased with start date = current date +365 days
IV) Cancel the in-flight order.
- Fulfill billing task completed i.e. The product will be cancelled effective from current date.
Now the Cancelled product End_t is set to current date where as Start_t is still set to future date (+365)
V) Start ECE and Load config, pricing etc.
VI) Load customer data with customerUpdater
- customerUpdater process is failing due to validation error stating that start date is greater then end date.
- This is not leading ECE to come to UsageProcessing State.
A similar issue is seen for purchased discount object also.
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