ECE Customer Updater Is Failing While Loading Customer Data In RODOD Setup (Doc ID 2202112.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 to 11.3.0.0.0 [Release 11.3.0]
Information in this document applies to any platform.

Symptoms

On : BRM 7.5.0.15.0 version, Subscription Management & ECE 11.3


ACTUAL BEHAVIOR
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ECE customerUpdater is not starting because of having product cycle End_t less then Start_t. These dates get updated at BRM during product cancellation [ before canceling product, cycle start was set as a future date (365 days) and end was null].

EXPECTED BEHAVIOR
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ECE customerUpdater should start properly or cycle start_t should be corrected while canceling the product.

STEPS
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The issue can be reproduced at will with the following steps:

I ) Configure RODOD stack with 2 phase billing

Step 1 - SyncCustomer - Create account in BRM
Step 2 - Initiate Billing - Create service [use MODIFY_CUSTOMER BRM opcode] and purchase products/discounts with start date = Virtual_time + 365 days
Step 3 - Fulfill Billing - Calls SET_PRODINFO and SET_DISCOUNTINFO to set the product and discount validity to Order completion date Or Calls Cancel Product for undo scenarios

II ) Create Customer in RODOD (Siebel)
  - SyncCustomer task completed
III ) Create Order to purchases a promotion (Service + product) with due date as 5 days from current date
  - InitiateBilling task completed i.e. Service created, products purchased with start date = current date +365 days
IV ) Cancel the in-flight order.
  - Fulfill billing task completed i.e. The product will be cancelled effective from current date.
  Note: Now the Cancelled product End_t is set to current date where as Start_t is still set to future date (+365)
V ) Start ECE and Load config, pricing etc.
VI ) Load customer data with customerUpdater
  - customerUpdater process is failing due to validation error stating that start date is greater then end date.
  - This is not leading ECE to come to UsageProcessing State.



Changes

 

Cause

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