ASAP 7.2.0.6 patch upgrade process hangs indefinitely

(Doc ID 2202159.1)

Last updated on NOVEMBER 24, 2016

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

ASAP 7.2.0.6 patch  installer gets stuck towards the completion of the wizard. The User has to click the cancel button to come out of the installation wizard.
The progress bar reaches almost to the very end with the message "Upgrade database is done" is displayed on the installer wizard. However, after this point the wizard doesn't complete for several hours and the the only option the user has, is to cancel the installation.  

Changes

 ASAP 7.2.0.6 patch updates the ASAP.cfg during the upgrade process. The installer tries to remove SNMP_IF_SUPPORTED and SNMP_VERSION entries from ASAP.cfg.

This is new in this patch version  and was not done in previous versions of  ASAP.

Cause

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